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| CONTACT US |
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The Parts Bin doesn’t just sell car parts, it offers solutions!
Call 1-888-628-3247 right now to get instant answers to all your automotive needs and questions. Our friendly, highly trained customer call center agents are available around the clock to take your orders and help you decide on your purchases. Buying car parts has never been this easy! |
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| If you want to keep your shopping experience online, you can also ask for 24/7 Live Help real-time assistance over at Live Help. For all other inquiries, please refer to the information below: |
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 Customer Service |
CustomerService@thepartsbin.com
Customer Service Fax: 1-609-890-1695
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Sales |
Sales@thepartsbin.com
Toll Free: 1-888-628-3247
Phone: 1-609-890-8829
Sales Fax:1-609-890-9209
We’ve got over 500,000 items in stock and counting! Picking through our huge inventory may seem overwhelming, but you can rely on our efficient Sales Associates to keep tabs on each and every one of your purchases so that you can sit back and relax until they arrive on your doorstep.
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The whats, hows, and whens of getting the parts shipped from our warehouse and into your car as quickly as possible.
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We guarantee your personal information is kept strictly confidential when you order from us.
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Know where your package is from the moment it leaves our warehouse until it reaches your doorstep.
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Keep track of your order history, update your billing information, or make another car parts purchase. You know you want to!
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Show us a competitor’s price, and we’ll make you an offer you can’t refuse!
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Order Cancellation Due To Typographical
Errors
In the event a product is listed at an incorrect price due to a typographical error, an error in pricing information received from our suppliers, or from a programming glitch; we have the right to refuse or cancel any order placed for said product listed at the incorrect price. We also reserve the right to refuse or cancel such orders regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the incorrect price. |
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Return
Procedure
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In order to obtain a Return Authorization (RA) number, complete this form. Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.
RA numbers and return shipping instructions will be emailed in 2-3 business days after receipt of the fully completed form. No returns will be accepted without an RA number.
All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.
Freight Charge:
Original and Return freight charges are not reimbursable unless the return is a direct result of our error.
Restocking Fee:
A 20% restocking fee is charged on all returns that are not the direct result of our error.
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Return
Policy
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We will accept authorized returns within 30 calendar days of the purchase date.
Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return.
All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.
Parts Not Returnable: Service manuals, CD ROMs, Special-order Products, Custom-made Products, and Auto Body Parts cannot be returned for any reason. Electrical parts are not returnable if unsealed for any reason.
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Refunds
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Refunds for returns or cores normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the core or part, we forward it to the manufacturer for approval. The manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at shipping@thepartsbin.com and we will respond to you immediately.
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Risk of Loss
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All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport.
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| Order
Toll Free |
| 1-888-628-3247 |
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